Choosing an auto glass company can be a pretty big deal. We get that. Based on how important your windshield is to the structural integrity of your car, you don’t want just anyone fixing a crack or replacing it. Knowing what other customers are saying about a company is the single best way to weed out the bad from the good. Reading online reviews, especially those left on Google, can help you make the right decision.
The internet doesn’t hold back
Go to any online message board or forum and… well, maybe don’t, actually. People often take to the internet to air their grievances and are far more likely to complain than to praise. That’s why when someone takes time to head to the internet and sing the praises of a company, you know that company did something right.
Reviews give you a glimpse into the company’s values
It’s not hard to see how someone was treated from their review. If they were treated like a human and not just a nameless customer, it will shine through. If they were treated poorly, made to wait or ignored, they’ll be sure to let everyone know. People often review based on how they feel after the interaction, and if a company values a client, you’ll know.
Negative reviews are far more plentiful than positive ones, though far less powerful
We’re all much more likely to speak up when we’re upset or angry, and the internet is flush with individuals airing their grievances, but it takes a truly special experience for an individual to seek to praise a company or product. Posting a review takes time and effort, which is why Google reviews are so important when selecting an auto glass company for your windshield repair and replacement needs.
Google reviews provide feedback you might not normally have access to
You may not have a friend that ‘knows a guy’ that can take care of your auto glass repair in Greensboro. You may have never called an auto glass company for headlight restoration or windshield replacement and have no idea what to expect. Simply Googling a service and going with the closest may not always be the best idea. Google reviews let you see just what others are saying about the companies before you call them. No sales pitch or strong-arming involved – you get to explore at your own pace, seeing what others have to say. And this goes for any services you may need!